Voice agents for retail and e-commerce
From order status and returns to product questions and post-purchase support, SpeechifyAI voice agents handle the call volume that spikes every season without adding seats.
I ordered a jacket last week and it still hasn't shipped.
Let me check. Your order shipped this morning and arrives Thursday. Want the tracking link by text?
Yes please.
Sent. Anything else, like a size exchange or a return label ready just in case?
Why Retail teams choose SpeechifyAI
Handle seasonal spikes
Answer order, shipping, and returns questions around the clock, so peak-season volume does not overwhelm a fixed support team.
Recover carts and sales
Place outbound calls for abandoned carts, back-in-stock alerts, and post-purchase follow-up that bring shoppers back.
Grounded in your catalog
The knowledge base answers product and policy questions from your own content, so replies match what is actually on the shelf.
What your agents handle
Order status and returns
Look up orders, explain shipping timelines, and start returns or exchanges through tool calls into your commerce systems.
Product and stock questions
Answer sizing, availability, and compatibility questions from the catalog, and check live stock through a tool call.
Outbound win-back
Reach shoppers for abandoned carts, restock alerts, and loyalty offers, with each contact's history kept across calls.
Enterprise-grade by default
Build your retail voice agent
One all-in rate covering the LLM, speech and telephony, quoted against your volume.