AI call center
Run a call center on voice agents that resolve calls, not just route them.
- Inbound and outbound over SIP, provisioned numbers or BYOC
- Per-caller memory across calls
- Deterministic workflows for scripted steps
- Live take-over to a human agent
- $0.07/min all-in on Pro
Definition
An AI call center runs phone operations on voice agents instead of scripts and hold queues. Calls come in, the agent answers, understands what the caller wants, and either resolves it or routes it. Calls go out for reminders, follow-ups, and campaigns. The agents hear free speech, act on your systems mid-call, and speak back in real time.
The difference from an old IVR is resolution. A menu tree routes. A voice agent finishes the task.
How it works
Each agent connects to the phone network over SIP, on a number you provision through the dashboard or on your own carrier. Inbound calls hit the agent directly. Outbound campaigns dial from the same configuration. Per-caller memory means a returning caller does not start over, and the knowledge base grounds every answer in your own content.
Workflows
The common shapes: answer and resolve support calls, qualify and route sales calls, run outbound reminder and survey campaigns, and replace the press-1 menu with natural speech. Where a step must follow a script, a deterministic workflow enforces it exactly.
Operations
Supervisors keep visibility through the live operations APIs: real-time transcripts, take-over to hand a call to a human, and analytics across the whole floor. Per-action RBAC keeps listening and intervening as separate, governed permissions.
Pricing
One all-in rate covers the LLM, speech, and telephony: $0.07/min on Pro. See the pricing page.
Frequently asked questions
What is an AI call center?
Can it handle both inbound and outbound?
What happens when the agent cannot resolve a call?
Start building
Run a call center on voice agents that resolve calls, not just route them.