AI inbound calling

Answer every inbound call in one ring and resolve it, not just route it.

Inbound over SIP, provisioned numbers or BYOC
Knowledge base grounds answers in your content
Tool calling to resolve requests mid-call
IVR replacement with natural speech
$0.07/min all-in on Pro

Definition

AI inbound calling answers every incoming call at once and resolves it. The caller says what they need, the agent understands, and it either handles the request or routes it. It replaces the two things people hate about phone support: the hold queue and the press-1 menu.

How it works

The agent answers on a provisioned number or your own SIP trunk. It grounds answers in your knowledge base and reaches your systems through tool calls to actually resolve requests. Where a step must follow a script, a deterministic workflow enforces it.

IVR replacement

Instead of routing a caller through a menu, the agent lets them speak naturally and does the work. The flexible parts of the call stay conversational; the required parts, like identity checks or disclosures, stay scripted and exact.

Escalation

When a call needs a person, the agent hands off through the live operations APIs with the transcript attached. The caller keeps their place in the conversation instead of starting over.

Pricing

From $0.07/min all-in on Pro. See the pricing page.

FAQ

Frequently asked questions

What is AI inbound calling?

AI inbound calling uses a voice agent to answer incoming calls immediately, understand what the caller needs in plain speech, and resolve it or route it. It replaces both hold queues and press-1 IVR menus with a natural conversation that finishes the task.

Does it replace our IVR?

It can. Instead of a menu tree, callers say what they want and the agent handles it: answering from the knowledge base, taking action through tool calls, or routing to the right team. The strict steps stay scripted through deterministic workflows.

What if the agent cannot help?

It escalates to a human through the live operations APIs, passing the transcript so the caller does not repeat themselves. The handoff is built in, not a dead end.

AI outbound calling AI answering service AI call center Voice Agent API voice agent knowledge base Deepgram Healthcare

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Answer every inbound call in one ring and resolve it, not just route it.

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