Voice agent knowledge base
Ground every answer in your own content, uploaded once and retrieved on every call.
- Upload documents, files, and sitemaps
- Built-in retrieval grounds answers
- Attach a knowledge base to any agent
Definition
A voice agent knowledge base is the body of your own content the agent answers from. You upload it once; the agent retrieves the right piece on every call. Instead of a model guessing from training data, the agent grounds its reply in your documentation, so it knows your hours, your policies, and your products.
How it works
You upload documents, files, and sitemaps. The knowledge base ingests and indexes them. When a caller asks something the material covers, the agent retrieves the relevant passage and answers from it, in the same real-time conversation.
Why it matters
Grounding is what separates a helpful agent from a plausible-sounding one. A grounded answer traces back to a document you control. When your policy changes, you update the source, and the agent’s answers change with it.
Attach per agent
A knowledge base attaches to the agents that need it. A support agent draws on support docs; a sales agent draws on product and pricing content. Same mechanism, different material.
Frequently asked questions
What is a voice agent knowledge base?
What can I upload?
Does every agent share one knowledge base?
Start building
Ground every answer in your own content, uploaded once and retrieved on every call.