AI customer service
Customer service that resolves the call, grounded in your own knowledge base.
- Knowledge base grounds every answer in your content
- Tool calling looks up accounts and takes action mid-call
- Per-caller memory across calls
- Clean escalation to a human with transcript context
- $0.07/min all-in on Pro
Definition
AI customer service puts a voice agent on the support line that resolves the call instead of routing it. The agent understands the issue in plain speech, looks up the account, takes action, and answers from your knowledge base. When a case genuinely needs a person, it escalates with the full transcript.
How it works
Two capabilities carry the work. The knowledge base grounds answers in your own documentation, so the agent knows your policies and products. Tool calling reaches your systems mid-call to look something up or make a change. Per-caller memory keeps the thread across calls, so a returning customer is recognized.
Workflows
Account questions, order status, plan changes, troubleshooting, and billing. The agent handles the volume of routine calls and hands off the genuinely complex ones, so human agents spend their time where it counts.
Escalation
Escalation is a first-class action. A deterministic workflow decides when to hand off, and a human takes the call in progress through the live operations APIs, transcript already loaded. No dropped calls, no repeated stories.
Pricing
From $0.07/min all-in on Pro. See the pricing page.
Frequently asked questions
What is AI customer service?
Can it act on our systems, not just answer?
How does escalation work?
Start building
Customer service that resolves the call, grounded in your own knowledge base.