Voice agent telephony

Put an agent on the phone network, inbound or outbound, on our numbers or yours.

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  • Inbound and outbound over SIP
  • Provision numbers from the dashboard
  • Bring your own carrier (Twilio, Telnyx, custom)

Definition

Voice agent telephony is how an agent reaches the phone network. It answers inbound calls and places outbound calls over SIP, either on a number you provision through the dashboard or on your own carrier. One agent configuration drives both directions.

How it works

You choose the connection. Provision a number in a few clicks, or connect your existing SIP trunk through bring-your-own-carrier. From there, inbound calls route to the agent and outbound campaigns dial from it. The telephony layer handles the call setup while the agent handles the talking.

Bring your own carrier

BYOC keeps your numbers and your telephony relationships. If you already run Twilio, Telnyx, or a custom trunk, the agent connects to it rather than forcing a migration. Your carrier, the agent’s conversation.

Billing

Telephony orchestration is part of the all-in per-minute rate, not a separate charge. The LLM, the speech stack, and the call setup are one line item.

FAQ

Frequently asked questions

How do voice agents connect to phone calls?
Over SIP. You either provision a phone number from the dashboard or bring your own carrier, then agents answer inbound calls and place outbound calls on that connection. Both directions run from the same agent configuration.
Can I use my own carrier?
Yes. Bring-your-own-carrier connects your existing SIP trunk or a provider like Twilio or Telnyx, so you keep your numbers and your telephony contracts while the agent handles the conversation.
Is telephony billed separately?
No. Telephony orchestration is included in the all-in per-minute rate along with the LLM and speech models. There is no separate telephony passthrough line on the bill.
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Put an agent on the phone network, inbound or outbound, on our numbers or yours.

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